Thursday, 27 April 2017

Speech And Voice Improvements That Will Impact Career

By Karen Adams


Speaking skills are the bones to all business professionals who plan on moving ahead with their jobs and careers. Yet, the other key skill that will give any professional the fine distinction from everyone else is having drama skills. So, what is it that drama training encompasses that can transfer the serious stereotypical image of the die-hard business person into a dynamic person? For the manager, supervisor, or budget-conscious personality type there are three critical Speech and Voice Improvements skills that make a marriage between business and drama:

Therefore, how can you attain your vocal expressiveness which will spice your presentations and make them more engaging, influential and interesting? Believe it or not, achieving a dynamic presence in vocal is all about not doing something: attempting to sound professional or working on becoming "an excellent public speaker."

A process to evaluate and improve the performance of the call center representatives is known as Speech Analytics (SA). The process of SA records the voice of the customer, analyzes the recorded calls between the representatives and the customers and tries to bring out important information. This information can then be reapplied to certain areas of the enterprise, to augment growth and better customer experience.

In your attempt to achieve speech and vocal enhancements, ensure to rehearsing diverse content. From prose, poetry plays there is a wide range of material that a Drama Coach will have you practice with to improve your skills in getting to the heart of the matter. You will not only learn how to focus and immerse yourself into the presence of your characters or situations but convey the words into believable images by using your voice and body language to the audience. Acting skills enhance your message to give your presentations that extra dimension.

Speak at Community groups: Introduce your business at your local Chamber of Commerce by speaking for a few minutes about the benefits your business is offering people in your community. Be sure to use your networking sound bite, so you do not ramble or sound disjointed. Go to other service groups and associations to also get the word out. Always remember to use your new tool, your powerful vocal sound, to get your image out in the public and generate business.

Cost effectiveness and the resultant Increase in revenue. With better customer relationships, customer retention increases. This brings in more revenue and thereby growth of the business. Installation of automated speech analytics has low hardware requirements, with a single server being able to analyze more than 1440 hours of calls each day, which is equivalent to 180 agents working for eight hours. The cost of the hardware and the installation of the process of SA are negated when it turns the contact center into a strategic asset for the enterprise.

If you apply evaluation instruments after your presentations, involve questions that specifically deal with vocal and talk issues. Besides, if you actually want to get to the next level, get yourself top-notch speech coach, most importantly someone with a background in acting.

Business strategies today are moving toward the webinars, social media, and videos on your website to get your message out there. If you transform your voice skills to the online formats as well; then you will increase the bottom-line of your business and your brand.




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