Wednesday 22 January 2014

Gain ISO Certification With The Help Of An As9100 Consultant

By Judy Sullivan


Business management is a constantly shifting field as leaders seek the most effective way to run a company in the pursuit of success. From 1070 forward, the movement was in the understanding and implementation of a solid quality management program. With so many different ideas of what such a program really is, an as9100 consultant is crucial to gaining recognition as an ISO compliant organization.

Many associate the beginning of the so-called quality movement with the decade from 1970 to 1980, following the surprise and meteoric rise in Japanese products sold in America, from stereos to automobiles. In addition to the emotional and political outcry at the time, a serious search began to identify how the shift to foreign products had occurred. The notion of quality management was immediately seized upon, and a series of process promulgated.

It is important to realize the initial proponents of this quality centered process were Americans, Doctors W. Edwards Deming and Joseph Juran working independently. Their ideas were published in the United States as early as 1939 and 1951 respectively, but were largely ignored by American managers. Dr Deming focused on statistical process control, while Dr Juran believed management training was the key.

As US business accepted the notion that consumers were the ones who determined the quality of a product and began to understand that management needed to take a more active role in the actual businesses they run, competitiveness returned. The realization that consistency and engagement with employees, and communities were compatible with success was a fundamental paradigm shift. The idea of standardization in production and service gained acceptance everywhere.

In 1947, ISO (International Organization for Standardization) was formed with the purpose of developing internationally accepted guidelines for production. To facilitate international trade consumers needed assurances that similar products met minimum levels of suitability for purpose. Standardization would accomplish that goal, but gaining acceptance of the guides worldwide was problematic.

In industries like aviation, which enjoyed a great reputation for safety, standardization was essential for competition between carriers. All flying operations were conducted by checklist, ensuring consistent operations internationally. Support functions, however, were conducted independently in each country, with greatly varying processes, and the performance of these functions could greatly impact flight operations.

The aviation standard addresses every part of the delivery of air transportation, including employee training and documentation, passenger and cargo operations and the actual aircraft operation and maintenance. This is a very large and complex set of processes that must all operate in harmony for the consumer to receive comfortable timely air travel. It also helps companies focus on things the consumer interests while keeping the business efficient.

But in the world of ISO certification, there are high standards which must be met in every aspect, from documentation to execution, and that is difficult to implement and maintain. The value of going through the certification process is to ensure customers and partners alike that they are getting the very best. An as9100 consultant can lead most efficiently to such success.




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